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Returns & RMA

Create returns cleanly, provide reasons and keep track of the processing status.

At a glance

Create returns, track status and understand the flow cleanly.

The return creation flow is aligned with the current account views.
Status definitions and follow-up expectations were refreshed.
Direct links to "My returns" and "New return" remain integrated.

The order should already be delivered.
Only one active return process can exist per product at the same time.
After rejected or cancelled processes, a new request may be possible later.

Open My account → Returns.
Select a suitable order and product.
Provide reason, description and quantity.
Submit the request and watch the status afterwards inside your account.

Status	Meaning
Open	Request submitted and waiting for review.
In review	The team is currently checking the request.
Approved	The return was accepted and the next steps follow.
Rejected	The request was rejected.
Completed	The process is fully finished.
Cancelled	The request was cancelled.